Help us rethink what customer onboarding and data migration should look like in the age of AI.

At Zanda, we help healthcare practices run and grow their businesses with less chaos and more confidence. Behind every successful onboarding is a migration experience that feels seamless, reliable, and surprisingly human, and we think there’s a much smarter way to do it.

We’re looking for a Data Team Lead who’s excited by the idea of building the future, not just maintaining the present.This isn’t a traditional “manage a queue and keep the lights on” leadership role. We’re looking for someone technical, curious, collaborative, and genuinely excited about AI, automation, and scalable systems. Someone who sees repetitive manual work and immediately starts thinking,“Surely there’s a better way to do this.”

You’ll lead our Data Import team while helping evolve how we migrate customer data into Zanda,  from highly manual workflows today toward smarter tooling, automation, AI-assisted mapping, and scalable onboarding experiences tomorrow. This is not an ivory tower role. You’ll be hands-on. You’ll solve problems. You’ll jump into customer issues when needed. You’ll work closely with Product and Engineering. And you’ll help shape the long-term vision for how onboarding works at Zanda.

If you’re the kind of person who enjoys sitting at the intersection of operations, technology, leadership, and innovation, keep reading! 

What You’ll Be Doing

Leading the Data Import Team

• Mentor and support our data migration team

• Create clarity, accountability, and strong team rhythms

• Support performance, coaching, development, and growth

• Help the team navigate complexity, ambiguity, and changing priorities

Improving Scalability & Automation

• Identify opportunities to reduce manual work and improve efficiency

• Explore AI-assisted workflows and automation opportunities

• Help modernise tooling and migration processes and think strategically about how onboarding should evolve over time

Staying Hands-On

• Complete imports and migrations, as part of a small specialist team where everyone stays close to the work.

• Contribute directly to complex migrations and operational workflows

• Act as an escalation point for tricky or high-impact customer issues

• Work closely with the team day-to-day

Collaborating Cross-Functionally

• Partner closely with Product, Engineering, Support, and Customer Success

• Translate technical concepts into practical operational improvements

• Advocate for customer experience improvements and smarter workflows

Driving Operational Excellence

• Improve turnaround times, accuracy, and migration quality

• Reduce bottlenecks and operational friction

• Help build scalable systems that support long-term company growth

What We’re Looking For

We care less about whether your career path has been perfectly linear and more about how you think.
Some people who might thrive in this role:

• Former developers who moved into product, operations, onboarding, or technical leadership

• Technical implementation or onboarding leads

• Automation-minded operators

• Curious generalists who love solving messy problems

• People who genuinely get excited about what AI makes possible

You’ll likely do well in this role if you:

• Have strong technical problem-solving skills

• Are genuinely customer-first and understand that migration quality directly shapes the onboarding experience.

• Can comfortably speak with engineers and technical stakeholders

• Enjoy improving systems, workflows, and processes

• Like balancing strategy with execution

• Are proactive and naturally curious

• Enjoy experimenting and trying new approaches

• Can lead a team while still rolling up your sleeves

• Stay calm when things get messy or ambiguous

Technical Skills & Experience

We’re not looking for a “purist” engineer, but you should be technically confident and excited by emerging technology.
Ideally, you have experience with:

• Excel for data cleaning, comparison, validation, formulas, lookups, and working with large or messy datasets

• SQL / Postgres

• Python or similar scripting experience preferred, particularly for automation or ETL improvements

• Data migration or implementation workflows

• Automation tooling

• AI-assisted workflows or coding

• Working with varied or unfamiliar data structures

• SaaS environments

• Cross-functional collaboration with Engineering/Product teams

Bonus points if you’ve:

• Built internal tools or operational workflows

• Worked in health-tech or onboarding environments

• Used AI to improve productivity or solve operational problems

• Led technical or operational teams before

What Success Looks Like

In your first 12 months, we’d love to see:

• A smoother, more seamless onboarding experience for customers

• Noticeable efficiency improvements across the migration process

• Smarter tooling and automation opportunities identified and implemented

• Strong leadership and stability within the team

• Reduced manual operational overhead

• Better onboarding experiences for customers

• Meaningful progress toward scalable, AI-assisted workflows

Why This Role Is Different

A lot of operational leadership roles are about maintaining processes.
This one is about redesigning them.

You’ll have real influence over:

• How the team operates

• How onboarding evolves

• How AI and automation are adopted

• How scalable the business becomes over time

We’re genuinely open to new ideas and better ways of doing things.

If you’ve ever wanted a role where you can combine:

• leadership,

• technical curiosity,

• systems thinking,

• customer impact,

• and innovation…

… this is probably your kind of role.

This role probably won’t be the right fit if:

• You only enjoy purely strategic leadership roles

• You dislike ambiguity or experimentation

• You prefer heavily rigid processes over evolving systems

• You’re uncomfortable being hands-on operationally

• AI and automation feel more threatening than exciting

This is a high-impact role for someone who wants to lead, improve, and help shape the future of data migrations at Zanda.

Why You’ll Love Working With Us

Established & Growing
We’re a well-established, profitable SaaS company with a global customer base.
Work from Anywhere
We’ve been a fully distributed team from the start - no offices, no commute, just great people from all over the world doing meaningful work together.
Flexibility & Autonomy
We care about outcomes, not clock-watching. Outside of agreed core hours that align to your role, your time is yours - whether that’s doing the school run or squeezing in a midday gym class. Some roles are more flexible than others, but we do our best to accommodate what we can!
Generous Paid Time Off
Balance matters. We offer paid time off and expect you to take it - because rest fuels great work.
High Trust, Results Driven
We strip away red tape so you can focus on impact. No pointless meetings or rigid hierarchies -  just space to move fast, solve problems, and make a difference.
Growth & Innovation
You’ll be encouraged to experiment, stretch your skills, and bring YOUR bold ideas to the table. Everyone at Zanda contributes to shaping what’s next.
Inspiring Teammates
You’ll work alongside passionate, curious people who support and cheer each other on - even across time zones. Collaboration is how we win.
Meaningful Impact
Everything we build helps health professionals spend less time on admin and more time helping patients. Your work will directly improve lives.
Competitive Pay
We hire the best people - wherever they are - and we make sure they feel valued and well-rewarded for the work they do.

About Zanda

Zanda is a well-established, fast-growing, globally loved practice management platform that helps health professionals run smooth, efficient practices - and spend more time caring for their patients. We’re used by thousands of clinics across Australia, New Zealand, the UK, the US, and Canada, and we’re just getting started.

Our mission is simple: make health practice management easy and enjoyable.
To do that, we need brilliant, passionate people who are excited by innovation, love solving complex problems, and thrive in fast-moving environments.

At Zanda, you’ll join a globally distributed team that’s small enough to move fast and think big - and driven enough to deliver work that makes a real impact. We live our values every day:

• Growth: We stretch ourselves, learn constantly, and support each other’s development.

• Reliability: We follow through on our commitments and show up for our team and customers.

• Impact: Everything we build helps health professionals spend less time on admin and more time helping patients.

• Teamwork: We win together -  celebrating wins, sharing ideas, and having each other’s backs.

This is an exciting time to join Zanda. We’re self-funded, scaling quickly, and building something that truly changes lives.
If you’re excited by the idea of building, experimenting, and redefining quality in an AI-driven product, while working in a high-trust, globally distributed team - we’d love to meet you.

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