We’re on the hunt for an experienced Customer Support Agent - who is equal parts problem-solver, people-person, and believes in the value of offering support that’s reliable, empathetic, and genuinely helpful. Whether you're answering a quick question, running a demo, or troubleshooting a workflow issue, your goal is always the same: help people feel more confident and capable using Zanda. This is a remote, full-time role with regular weekend support coverage and plenty of room to grow.

We value Growth, Impact, Reliability, and Teamwork and are looking for a Head of Engineering who loves coaching teams, thrives in change, and is genuinely excited about what modern technology (AI included) can unlock for our teams and customers.
You’ll blend people leadership with technical strategy to guide talented, remote engineering teams to deliver high-quality features and system improvements - while building a culture that empowers people to do the best work of their careers. Passionate leaders chase pivotal moments, and you’ll love this role if you’re excited to guide teams through the next evolution of growth, for our teams, technology, product and for our customers.

We’re looking for a Senior Customer Support Agent to help health professionals thrive - one conversation at a time. In this fully remote role (UK/EU), you’ll be the trusted point of escalation for complex cases, a mentor to teammates, and a key voice in shaping how we support our customers. From advanced troubleshooting and high-impact onboarding to driving process improvements and surfacing product insights, you’ll play a pivotal role in elevating our customer experience. If you bring proven SaaS support or success experience, a calm and solutions-focused approach, and a passion for empowering both customers and teammates - this is your chance to make a meaningful impact at a fast-growing, globally loved healthtech company.