Customer Support Agent (Remote | Full Time | Weekend Availability Required)

Customer Support Agent (Remote | Weekend Availability Required)
Full-Time | Remote | Entry-Level Friendly

Help Health Professionals Thrive — One Conversation at a Time

At Zanda, we build software that helps health professionals around the world run smooth, efficient practices and deliver better care. But even the best tools need a human touch. That’s where you come in.
We’re on the hunt for an entry level Customer Support Agent - who is equal parts problem-solver, people-person, and believes in the value of offering support that’s reliable, empathetic, and genuinely helpful. Whether you're answering a quick question, running a demo, or troubleshooting a workflow issue, your goal is always the same: help people feel more confident and capable using Zanda.
This is a remote, full-time role with regular weekend support coverage and plenty of room to grow. We welcome those with real-world experience in fast-paced, customer-facing roles - think retail, healthcare, or hospitality - even if this is your first “tech” job.

What You’ll Be Doing 

• Supporting our Customers- Chat with our customers via email, phone, and video. Answer questions. Offer calm, clear guidance. Be the friendly and helpful face of Zanda.

• Demos & Onboarding - Help new users get started, run product walkthroughs, and cheer people on as they learn the ropes.

• Troubleshooting - Dig into customer issues. Is it a bug? A browser thing? A misunderstood feature? You’ll figure it out and guide them to the right fix.

• Knowledge Building - Help customers help themselves by contributing to our saved replies, help docs, and internal notes.

• Team Collaboration - Share what you’ve learned, support your teammates, and work cross-functionally with Product and Engineering to keep improving the experience.

What You’ll Bring to the Team

We’re looking for a smart, kind, curious human with: 

• Excellent written and verbal English - friendly, clear, and natural

• Strong people skills - calm, empathetic, and great under pressure

• Comfort working weekends and thriving in a remote-first setup

• A “figure-it-out” mindset and the ability to learn quickly

• Solid judgment and a great sense of when to ask questions

• Reliability, self-direction, and that magical ability to stay focused when working solo

• Strong customer service instincts (from tech, hospitality, admin, retail—we’re open!)

• Comfortable with digital tools like chat, email, or Google Workspace

• Bonus points if you’ve used ticketing systems, done live chat support, or worked in healthcare or SaaS. But if you haven’t? No sweat—we’re happy to train the right person.

Who You Are

You’re the kind of person who:

• Asks thoughtful questions and likes to understand the “why”

• Follows through - you do what you say you’ll do

• Enjoys helping others and takes pride in being dependable

• Is self-aware, open to feedback, and committed to growth

• Brings positive energy to your team and to your day
  
  

Why you’ll LOVE working at Zanda…

When you join Zanda, you’ll benefit from perks like;

✅ Work from Anywhere

There are no offices at Zanda as we’ve been a distributed team long before everyone else caught on. We look for the best people around the world – not just those who live within a 1 hour commute. If you like working from home, or really from anywhere, you’ll find a bunch of like-minded people here.

✅ Paid Time Off

There’s no sense in working all the time – we believe everyone needs balance and we want you to have enough time to do other things that enrich your life. We offer all of our permanent team members 30 days of paid time off and we expect you to take it.

✅ Flexibility

Need to get the kids to school or want to do a gym class in the middle of the day? No problem. We need you to be available for some agreed core hours to work with your colleagues and cover our service requirements, but other than that your time is yours.

✅ Competitive Pay

We aim to work with the best people – wherever and whoever they are. We know this comes at a business cost, but we consider this an investment in the company’s future. We offer competitive pay and we want all team members to feel well-rewarded for their contribution.

✅ Results Driven

At Zanda, we detest bureaucracy and we strive to keep the focus on building and supporting great software that will help our customers (and in turn, help more of their clients). There are no pointless meetings, forms, or other impediments in your way. As we grow, we aim to stay agile – in every way.

✅ Learning & Growth

We’re big supporters of personal growth and development and our team is constantly learning and upskilling themselves in many different areas. Innovation is a big part of our culture and we welcome new ideas from everyone.

✅ Inspiring Team

We truly love our team at Zanda and we hope you will too. We’re a bunch of unique individuals from all kinds of backgrounds with a vast array of specialist skills and interests. Although we work remotely, the team works closely together and we also make time to know and support each other. 

✅ Meaningful Work

We’re constantly getting feedback from customers that are relieved to have found Zanda In many cases, they refer to us as a ‘life saver’ or a ‘game changer’, and it feels great to be part of something that helps people get the healthcare support they need. See our customer feedback here.

About Zanda

Zanda is a leading healthcare practice management system used in Australia, New Zealand, the United Kingdom, the United States and Canada.

Our mission is simple: To make health practice management easy and enjoyable.

Zanda's customer base is growing and we need smart, passionate people to join our team and help take us to the next level. We’re looking for people who are genuinely excited to help health practitioners do their work, and be part of a globally distributed team

As a healthcare company, we care about our workforce just as much as our clients and their patients. You will enter a fun, inclusive workplace with a dedicated and driven team.

We are still a relatively small business, but self-funded and growing strongly. This is an exciting time to be at Zanda – we have some great plans for the future and many challenging things to work on. We hope you’ll consider joining our team and being part of our story!

See more information about Careers at Zanda here.

(*) Zanda collects and processes your personal data for the purposes of managing employment candidate application and recruitment-related activities as well as for organisational planning purposes, for further detail, please refer to the Zanda Health Privacy Policy. Apply now and tell us why you're excited to join the team at Zanda! If you're excited to support health professionals, grow your career and be part of a dynamic team - we'd love to hear from you.